Q. What if I buy your EA and can not get it to work on my account?
A. Naturally, if you have done all you can and it doesn't seem to be working for you, you can request a refund. If you do encounter problems setting up the EA on your account, please consider these two methods of correcting the problem:
First, you have the Problems Running the EA FAQ, along with other FAQ/Support documentation on our website. The goal would be to find your problem addressed within this documentation and correct it.
Second, you can ask Paul Heap(easyforexsignals@gmail.com), the creator of this EA, any support question you might have. Make sure to send him enough detail about your settings and situation and if needed a snapshot of what is going on in your account. From there, he will do his best to assist you with the problem.
Q. Do you refund payments by check, PayPal, etc?
A. If you paid by Paypal using a credit card or e-check, we simply refund using their system back to your Paypal account. Generally, it simply goes back to your account and not to your credit card (if you paid by credit card), so you will need to withdrawal it to your bank account or use it from your Paypal account to make other purchases.
If you paid by money order/check, we will have to issue you a refund by the same route. If you are outside of the USA, I will have to mail you a money order by mail and it might take even two weeks for it to arrive to you.
Q. Are most customers happy with their purchase?
A. Thus far, a very high percentage of customers seem to be happy with their purchases and we have received a handful of positive testimonies. Keep in mind, we just started selling this, however, the refund rate has been very low (only about 5% thus far). From my experience selling digital items, this is a VERY low refund rate. I have sold all manner of product online (50,000 sales, mostly on ebay) and only a few items have that low of a refund rate.
Q. How long do I have before I can no longer obtain a refund?
A. We have a 30 day money back guarantee. However, with that said, we honored one refund long after 30 days, so there are some cases, where we may honor a refund even past 30 days.
Q. Also on the forward tests what is theaccuracy like and what can one expect in terms of return say on a 10K account
if one trades 2 two 3 lots at a time.
A. The accuracy is 100% on the forward tests, its no different to trading a live account. Over time with the default
settings, it returns an average of 10% month, over the long haul. This is with safe settings, if you are saying use
2 or 3 full lots thats highly aggressive, unless you get your positions spread throughout the market, in which case
its feasible.
